Last Updated: August 2026
1. General
These Terms & Conditions apply to the services provided by S.M. REPAIR TECHNOLOGY (“we”, “us”, or “our”).
By requesting or using our services, the customer (“you” or “the customer”) agrees to these Terms & Conditions.
Our services include computer and laptop repair, hardware installation, data recovery, virus and malware removal, networking, IT support, website design, website maintenance and related technology services.
2. Computer & Laptop Repairs
All devices may require an initial inspection or diagnosis before repair.
The customer will be informed of any significant repair cost or required parts before additional work is carried out, where reasonably possible.
Repair times may vary depending on the nature of the problem, availability of parts and the complexity of the repair.
3. Diagnostics & Estimates
A diagnosis or estimate may be provided based on the information available at the time.
In some cases, further testing may be required before the exact cause or cost of a problem can be determined.
If additional work is required, we will normally contact the customer before proceeding.
4. Customer Data & Backups
Customers are strongly advised to maintain a current backup of all important files before submitting a device for repair or maintenance.
Although reasonable care is taken during servicing, repair procedures may involve access to, modification of, or reinstallation of software or operating systems.
S.M. REPAIR TECHNOLOGY does not guarantee the preservation of customer data during repair, maintenance, upgrade, installation or troubleshooting services.
The customer remains responsible for maintaining appropriate backups of their data.
5. Data Recovery
Data recovery is a technical process and successful recovery cannot be guaranteed.
The possibility and extent of recovery depends on the condition of the storage device and the nature of the failure.
Where possible, the customer will be informed of the expected recovery possibilities before proceeding with the recovery service.
6. Parts & Replacement Components
Repairs may require replacement components or parts.
Where a replacement part is required, the customer may be informed of the relevant cost before installation.
Replacement parts may be new, compatible, refurbished or manufacturer-equivalent components, depending on availability and the agreed service.
7. Repair Warranty
Where a specific warranty is provided for a repair or replacement part, the applicable warranty period and conditions will be communicated to the customer.
Repair warranty generally applies to the specific repair or component supplied and does not automatically cover unrelated faults, accidental damage, liquid damage, misuse, software problems or subsequent modifications by third parties.
Nothing in these Terms & Conditions is intended to limit any mandatory rights or legal protections available to consumers under applicable law.
8. Uncollected Devices
Customers should collect repaired or serviced equipment within a reasonable period after being notified that the work has been completed.
If a device remains uncollected for an extended period, we may contact the customer to arrange collection.
Any action concerning an uncollected device will be handled in accordance with applicable law.
9. IT Support & Networking Services
IT support, networking and installation services may include computer configuration, Wi-Fi setup, router configuration, network troubleshooting, hardware installation, software installation and related technical services.
The exact scope of work will depend on the service requested and the customer’s requirements.
10. Website Design & Maintenance
Website design and maintenance services are provided according to the agreed project scope.
Changes or additional work outside the agreed scope may incur additional charges.
The customer is responsible for providing accurate content, images, logos, account information and other materials required for the project.
The customer must ensure that any content supplied to us may legally be used on their website.
11. Hosting, Domains & Third-Party Services
Where our services involve third-party services such as domain registration, web hosting, software, plugins or other platforms, those services may also be subject to the third party’s own terms and conditions.
We are not responsible for outages, policy changes, service interruptions or failures caused by third-party providers.
12. Payments
Payment terms and service charges will be communicated to the customer before or during the provision of the service, where applicable.
Any agreed deposit, advance payment or outstanding balance must be paid according to the agreed terms.
13. Customer Responsibilities
Customers are responsible for providing accurate information regarding their equipment, software, accounts and requirements.
Customers must not request or use our services for unlawful activities.
Where passwords or access credentials are required for a service, customers should provide them through an appropriate and secure method.
14. Limitation of Liability
We take reasonable care when providing our services.
However, we cannot guarantee that every technical problem can be repaired, that every data recovery attempt will be successful, or that a service will prevent future hardware or software failures.
Nothing in these Terms & Conditions excludes or limits any liability or consumer right that cannot legally be excluded or limited under applicable law.
15. Complaints
If you are dissatisfied with a service, please contact us as soon as possible so that we can investigate the matter and try to resolve it.
We aim to handle customer complaints fairly and reasonably.
Consumers may also have rights to use applicable consumer dispute-resolution mechanisms.
16. Changes to Services and Terms
We may update our services and these Terms & Conditions from time to time.
The latest version will be published on this website.
17. Governing Law
These Terms & Conditions are governed by the laws of the Republic of Cyprus, subject to any mandatory consumer rights and protections that apply.
18. Contact
If you have any questions regarding these Terms & Conditions or our services, please contact us:
S.M. REPAIR TECHNOLOGY
Larnaca, Cyprus
Email: info@sm-repairtech.com
Website: sm-repairtech.com